Meet the StarVale management team

Susan drives strategic growth at StarVale, where she’s spent over 22 years shaping successful lottery and raffle programmes. With a background in operations, finance, and admin, she’s committed to maintaining top operational standards and fostering a culture of continuous improvement. Her expertise spans building and managing successful lottery and raffle programmes, robust financial modelling, as well as providing in-depth and practical knowledge of regulatory requirements.

Sara leads various business functions at StarVale covering finance, mail room and building maintenance, as well as health and safety. Within the finance team, she ensures accurate reporting and compliance and also oversees the timely processing of Payroll. With over 20 years experience in finance and customer service, including 6 years in Society Lottery, Sara is highly organised and adept at responding to new challenges and priorities, ensuring the business runs smoothly.

Niamh leads the relationship management team and is the key client liaison at StarVale. She’s detailed orientated and excels at managing relationships, delivering updates, and resolving issues. With 14 years of service at StarVale, Niamh ensures successful project delivery and provides expert, tailored lottery and raffle solutions across the business. Her diverse experience enables her to provide customers with personalised lottery solutions and expertise, across various facets of the business.

Derek manages door-to-door canvassers, lottery office operations, and ensures the smooth running of three lotteries across Scotland. With over 20 years of experience in retail, insurance, and charity lotteries, Derek has successfully helped grow the lotteries which is testimony to his strength as manager and lottery expert. His strong communication and listening skills enable him to effectively support and empathise with customers, providing expert advice and support in all aspects of their lottery programme.

Rachel has 18+ years of Society Lottery experience, all with StarVale. She’s responsible for maintaining and developing lottery, raffle and donor system. Inclusive of software development and has a hands-on, in-depth knowledge and experience of creating bespoke client reports and providing data analysis. Rachel also has extensive first hand experience of society lottery migrations, ensuring a smooth, seamless transition of the migration process and a successful deployment.

Marie has over 15 years of service, with extensive experience in Society Lottery and Raffle administration. She leads the lottery admin team, focusing on response handling, compliance, and supporter experience. Marie’s hands-on, practical approach ensures precision and continuous improvement, ensuring compliance in all lottery office operations. She also monitors lottery and raffle communication and provides quality assurance across internal and client marketing. Marie also authorises the weekly lottery draws.

Daryl has over 18 years of experience as web and software developer, with 10 years spent at StarVale. He leads the web team and oversees the security and integrity of all online systems, and is also responsible for StarVale’s PCI compliance. He leads and inspires the team responsible for all aspects of StarVale’s bespoke web based applications. His experience and knowledge includes; working with multi-tier architecture, MVC, OOP, JSON/XML API integration, and he has sound knowledge and experience of working with PHP/Relational Databases, MVC framework, HTML, CSS, JavaScript/Typescript and .net core (c#).

Paul has over 17 years of service at StarVale, with extensive experience in Society Lottery administration and the StarVale computer network. Paul leads our Computer Bureau which encompasses the printing requirements of our clients including lottery and raffle stewardship communications and bespoke campaigns. He also oversees the secure printing of 1,000’s of prize winners cheques each week. As well as running weekly draws, Paul’s methodical approach and attention to detail, ensures all printed communications are produced and dispatched on time, every time.

Evie has 9+ years of software development experience in the gambling sector and leads the IT systems team. She oversees major projects including the design, development, and support of StarVale’s Lottery and Raffle System which includes over0 48 systems in total. Furthermore, Evie oversees DDPay’s Direct Debit back-office systems, a total of 78 systems. Evie also holds a Qualified position with the Gambling Commission as she’s also responsible for leading StarVale’s Information Security and annual Security Audits.

Jonathan is responsible for discovering new business opportunities for Jumbo Interactive in the UK and works across StarVale and its sister company Gatherwell. His experience working with charities gives him unique insight into donor motivations which allows him to achieve the best results for clients. He is passionate about the impact of connecting clients with the ideal lottery or raffle solution.

Mark made a significant impact from the day he joined StarVale over the busiest Christmas period.  First as a mailroom assistant and now as our invaluable Buildings and Mailroom Manager, Mark oversees our mailroom for both inbound and outbound mail and stock control, supporting the accuracy, quality and time sensitive requirements for our clients. Mark also ensures we remain compliant with all health and safety regulations across our estate.