Meet the StarVale management team

Susan leads the strategic growth and direction of the business. She has been with the StarVale team for more than 20 years and has been instrumental in delivering successful lottery programs in various roles including Head of Operations and Finance and Admin Manager. Susan is committed to ensuring the highest operational standards are met, and is passionate about embedding a culture of continuous improvement across the organisation. She has extensive experience building and maintaining lottery programs, as well as in-depth practical knowledge of Gambling Commission requirements.

Sara’s responsibilities encompass overseeing the finance team, ensuring accurate reporting, and adhering to compliance regulations. Additionally, she manages human resources to support employees during their journey at StarVale. Her notable achievements include successfully migrating a client’s accounts to the company’s accounting package, achieving precise monthly financial statements. Sara’s background of over 20 years in finance and customer service, with five years in Society Lottery experience, benefits customers through her expertise in management and staff well-being.

Derek’s daily responsibilities include managing door-to-door canvassers/collectors, overseeing lottery office administration and phone calls, and ensuring the smooth operation of three lotteries. Over the years, Derek has achieved various milestones, contributing to the growth of all three lotteries since taking over their management. His extensive background, spanning over 20 years, includes roles in retail, insurance, and charity lotteries. His experience has honed his excellent communication and listening skills, enabling him to empathise with and serve customers effectively.

Anna leads the admin team, develops procedures, collaborates with internal teams, assists clients, and handles recruitment. Over her 10-year tenure at StarVale, she progressed from Lottery Administrator to her current management role. Her background provides in-depth knowledge of lottery products, StarVale processes, and efficient process implementation, benefiting customers with the valuable insights and expertise they need to succeed.

Marie boasts nearly 15 years of dedicated service. Her journey includes promotions and substantial experience in Society Lottery and administration. Marie’s daily responsibilities involve leading the lottery administration team, specialising in response handling, gambling compliance, and supporter experience. The team efficiently manages over 3,000 weekly lottery, raffle, and free prize draws annually. Her hands-on experience in lottery processing ensures precision and continual process improvement. Notably, Marie recently oversaw the processing of over £200,000 in raffle responses for one of the clients, a remarkable achievement.

Carol has a 17-year history with StarVale, primarily as a Quality Assurance Manager and Relationship Manager. She ensures compliance in lottery operations, monitors communications, and provides QA for Age UK on the ProofHQ platform. Carol also authorizes 47 Lottery Draws and has a background in Hotel & Public House Management, which prepared her for diverse clientele interactions. She played a pivotal role in Age UK becoming the first lottery with over 100,000 playing members during her tenure as Relationship Manager.

Mark has been a part of Starvale for seven years, with a prior decade-long tenure as Tesco’s Nights Manager. His journey at Starvale commenced as a temporary mailroom assistant during a busy Christmas period following his redundancy from Tesco. Mark’s commitment and dedication soon secured him a permanent role as Buildings and Mailroom Manager, and he has remained an invaluable asset to the organisation ever since.

Niamh actively communicates with clients using a variety of channels, engaging in discussions about opportunities, responding to queries, delivering campaign updates, and resolving issues. Her responsibilities also include managing client projects to guarantee their successful and timely completion. Niamh’s nearly 12-year tenure at StarVale has provided her with a multifaceted background, enabling her to provide customers with all-encompassing support, personalised lottery solutions, and profound expertise across various facets of the business.