Susan Fozard
General Manager / Director
Susan is a dedicated and passionate leader with over 22 years of experience driving strategic growth at StarVale. The team relies on her mentorship and vision for developing and managing innovative lottery and raffle programmes.
Throughout her extensive career, Susan has played a pivotal role in the creation, implementation, and management of numerous high-profile lottery and raffle initiatives, always ensuring they meet the highest standards of compliance and operational efficiency.
Her diverse background encompasses expertise in operations, finance, and administration, giving her a well-rounded perspective on the unique challenges and opportunities within the gambling and lottery sector. Susan is passionate about the company values and is committed to maintaining the highest operational standards while fostering a culture of continuous improvement across all levels of the organisation. Her focus is on building resilient, scalable systems that support sustainable growth while adhering to the regulatory landscape.
Susan’s deep knowledge extends to key areas such as compliance and financial management, where she has successfully developed and executed financial models that ensure the profitability and sustainability of each programme she oversees. Her qualifications with the Gambling Commission underscore her commitment to upholding industry standards, while her expertise in compliance areas such as Bacs and PCI ensures that all operations meet stringent security and regulatory requirements.
In her current role, Susan excels at project management, overseeing the lifecycle of large-scale projects and ensuring seamless coordination between teams, stakeholders, and external partners. She thrives in fast-paced, high-pressure environments, always delivering results with a focus on long-term success and customer satisfaction.
Through her leadership, Susan has been a driving force in the success and growth of StarVale, consistently delivering outstanding results while maintaining a sharp focus on innovation and compliance.
Key Areas of Expertise
- Qualified by the Gambling Commission with a deep understanding of regulatory frameworks.
- Expert in project management, guiding complex initiatives from inception through to completion.
- Proficient in financial modelling and ensuring financial viability in programme development.
- Extensive compliance expertise with a focus on Gambling Commission regulations, Bacs, and PCI security standards
Posts from Susan
Big ideas for fundraising success in 2025
Data conscious fundraising
